Returns Policy
Each fingerprint or thumbprint keepsake jewelry item you order is commissioned artwork, custom crafted, and very personal in nature. Each piece is cast and finished by hand. Surface and size variations are to be expected and add to the natural beauty and individuality of these unique keepsakes.
Information about size, style, design, thickness, engraved, stamped or written information, quality of fingerprint, and precious metal selection for each order is reviewed when the order is taken and reviewed again when fingerprints are received back in our studio. Every effort is made to ensure the correct specifications for the order before processing begins.
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Each piece undergoes close inspection during the crafting process and no item is sent if flawed. Results vary based on the quality of the print used to make the cast. Prints of infants and toddlers may not be as well defined as those of older children and adults. Definition of fingerprints of the deceased can vary depending on the time the print is taken after death.
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Return Policy: All jewelry pieces created by Imprint On My Heart®, LLC, are commissioned artwork. The pieces are personal in nature and cannot be returned for credit, refund, exchange or reclamation. Unlike manufactured items, no two pieces are alike, just as no two fingerprints are alike. Returns or refunds for personalized jewelry will not be given. No obligation exists to retain merchandise returned without any notice and a mutual agreement on the return. Should a customer wish to have merchandise returned to them, all shipping and handling charges that apply must be paid for by the customer.
Order Cancellation: Customers may cancel an order within 24 hours after placing the order. All pieces are commissioned artwork and very personal in nature, customers cannot cancel an order more than 24 hours after the order has been placed.
Guarantee: We guarantee that the craftsmanship and materials used are according to the original stated specifications agreed upon. We believe in providing beautifully crafted quality keepsakes. If you have any questions about your personal keepsake piece, please contact us by e-mail or call 888-515-8324 to discuss. We strive for customer satisfaction. Please contact us if you have any questions about your keepsake.
Privacy Policy: When you order from Imprint on My Heart®, LLC, your name, contact phone number, e-mail address, shipping address and billing information (credit card number/expiration date along with the billing address) may be included. Fingerprints and/or footprints and/or handprints of the individual(s) are required for imprinting on the custom piece you are ordering. Personal information that you would like included for any engraving on the piece you are ordering are also needed. This data is used to prepare your piece, process your order and ship it. This information enables order and shipping confirmations via e-mail or telephone. Except for these purposes, Imprint On My Heart®, LLC will not sell, rent, or disclose this or any other data we collect to any third party without your consent. However, full cooperation will be given should a situation arise where we are required by law or requested by a law enforcement agency to provide information.
Legal Notice: Imprint On My Heart®, LLC strives to ensure timely and accurate product information and pricing on our website. We reserve the right to correct, update, and modify any and all information at our discretion. Prices are subject to change without notice. All designs by Imprint On My Heart®, LLC are copyrighted. Any and all pictures on our website may have been altered, resized, or modified. Any and all pictures displayed offer the customer a general idea of our designs, sizes, shapes, textures, suggested uses and quality.
Please contact us by e-mail or call 888-515-8324 if you have any questions about our products or policies.
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